Success Stories
“Extremely well-positioned to support our business” - Marriott
"Compliance with FCA & GDPR control was all exemplary" - Marriott
“Extremely well-positioned to support our business” - Marriott "Compliance with FCA & GDPR control was all exemplary" - Marriott
“Great business & great people” - Marriott
“High-quality outbound calling” - Triumph
“Great business & great people” - Marriott “High-quality outbound calling” - Triumph
“Fantastic support” - Caffyns
“The team are all highly skilled” - Caffyns
“Fantastic support” - Caffyns “The team are all highly skilled” - Caffyns
Happy Partners
Wether Retain helped a dealer hit their targets, nurture customer loyalty long-term, or used our platform for their own operations.
Patrick Conway
Franchise Director at Caffyns
“I am very happy to recommend Retain in providing fantastic support in ensuring proper appointments based upon the Equity positions of customers in the ownership period. The team are all highly skilled in ensuring productive client meetings where the best solution for the customer can be established.
The Retain team can also look at targets and available stock to ensure a proper flow of customer interactions in order to achieve the OEM target set.
I would have no hesitation in recommending the services provided by Retain.”
Austin Seales
Director of Strategic Development at Marriot Motor Group
“As a result of a short-medium business need in our Volkswagen Division that led me to engage with the team at Retain, it was immediately clear they were extremely well-positioned to support our business.
The quality in customer engagement, appointment quality, volume, performance reporting and the essential aspect of compliance with FCA & GDPR control was all exemplary.
It was abundantly clear that they had a well-established process, systems and an operation that really had covered all bases and their attention to such detail instilled me with complete confidence in their operation.
The results were also a testament to the excellent job that the Retain team provided. They firmly remain my first port of call whenever we need additional support.
Great business & great people to deal with too!”
Simon Crouch
Global Head of Retail Finance at Triumph Motorcycles
“Triumph engaged with the Retain team in early 2021 as we needed to find a robust, consistent finance renewals solution which addressed the resourcing challenges faced by our dealers following Covid's impact on dealer staffing levels. Proactive contact with our customer base at the end of existing finance contracts, and identifying early-change opportunities, were luxuries which most of our network could not afford to dedicate resource to in the short term.
Retain stepped in and offered Triumph Motorcycles a compelling, effective solution combining high-quality outbound calling, effective call quality tracking, and a customer-centric approach which focuses on the best outcomes for our Triumph riders - all supported by a high-quality Dashboard platform which ensures that we always remain GDPR-Compliant. Anytime-available call recordings, detailed note-taking functionality, and strong Retain - to-dealer communications all combined to produce a genuinely high-quality retention programme run by professionals who are dedicated to helping our customers upgrade their motorbikes at the appropriate time in their contracts.
We are delighted to be working closely with the Retain team on developing and growing our joint programme, to the benefit of our customers and Triumph dealerships, UK-wide.”
Refer & Earn
At Retain, we value those who spread the word about our retention marketing services. Our ReFerral Programme rewards both existing clients and industry consultants who introduce others to the benefits of Retain.
Existing Clients
If Retain has helped boost sales at your dealership through seamless customer engagement, why not share the success and enjoy the rewards.
Consultants
See how Retain can benefit OEMs, dealer networks, or independent dealerships? Introduce us and enjoy the rewards.