Proactive Renewal Engagement
Let our specialists do the work – we contact, qualify, and book appointments.
ReForm is a cost-effective engagement and retention solution designed to focus on your finance customers.
By seamlessly integrating with your team, our team of specialists engage customers at critical stages of their finance agreements, ensuring compliance and delivering qualified appointments ready for your sales team to convert.
Our team of Engagement Specialists engage customers at key points in their finance agreements to foster loyalty and timely renewals.
Proactive Customer Engagement
Qualified Appointment Scheduling
We screen and qualy prospects, filling your dealership's diary with ready-to-convert appointments.
Have peace-of-mind that all customer communications adhere to FCA regulations, with an accessible dashboard for real-time tracking of customer interactions.
Compliance and Performance Monitoring
How it Works
Our process starts with smart data analysis to identify customers nearing an optimal renewal period.
Customer identification
Once flagged, our experienced team initiates contact using proven communication techniques.
We guide the customer through the process, and ensure all interactions meet strict FCA regulations.
Contact
Using your stated availability, we book the customer in to see your team
Appointment booking
Your team sits with the pre-qualified customer and discusses their options, with the intention of getting them into a new vehicle
Renew the customer
FCA Compliance
We take compliance seriously
That’s why all communications to the customer are fully FCA compliant.
Why Dealers Choose ReForm
ReForm is the core retention marketing programme from Retain that nurtures customer loyalty, ensuring existing customers have every opportunity to repurchase at the appropriate time from your brand.
ReForm will bring your renewal customers back into the sales funnel month-on-month, delivering a stream of appointed customers to your dealership ready for you to convert.
Working with your live finance book, ReForm delivers a ready pipeline of screened prospects looking to change or upgrade their vehicle.
Like all Retain products, ReForm offers a high return on investment at a low cost and lies at the centre of a successful retention marketing strategy.
In 2023…
15,000+
Appointments Booked
11,500+
Attended
£1.5b
Facilitated sales
Benefits
Proactive Customer Engagement
Qualified Appointment Scheduling
Compliance Monitoring
Resource Optimization
Real-Time Data Insights
Cost-Effective Solution
Consistent Quality of Engagement
Scalability
Patrick Conway
Franchise Director at Caffyns
“I am very happy to recommend Retain in providing fantastic support in ensuring proper appointments based upon the Equity positions of customers in the ownership period. The team are all highly skilled in ensuring productive client meetings where the best solution for the customer can be established.
The Retain team can also look at targets and available stock to ensure a proper flow of customer interactions in order to achieve the OEM target set.
I would have no hesitation in recommending the services provided by Retain.”
