The Core Software
An all-in-one software solution for effortless customer engagement.
ReNew is our custom-built software that makes it all happen.
Designed specifically for the automotive industry, it centralises customer engagement—from scheduling and valuations to reporting and renewals—making your operations smoother and more efficient.
Full Customer Visibility
View the customer’s vehicle and current mileage
See the distance between the customer and the dealership at a glance.
ReNew provides a comprehensive view of each customer’s agreements, preferences, and interactions.
From finance details and appointment outcomes to a full interaction timeline, all essential information is centralised in one place for seamless access.
The customer has full control over their contact preferences, so can only be contacted by their chosen methods, if at all.
Call customers with a click of a button and log the outcome of the call. Inbound calls are intelligently linked up to customers, mitigating uncertainty.
Powerful Calling Capabilities
Listen Back to Calls
Make sure your dealers are prepped for an appointment by listening to past recordings.
A customer can be contacted by phone, SMS or email, with a range of email templates to choose from.
Multiple Communication Methods
Keep Track
Add notes, labels & statuses to a customer’s agreement, so you always know where they stand.
Full Activity Logging
Communications are logged so your dealers can be prepped for upcoming appointments.
All activity on an agreement is accounted for in the interaction timeline.
Our calendar displays all of your appointments, past present and future, with the essential details - intentions, outcomes who’s assigned and the method of appointment.
Easy Appointment Management
Prospect identification for campaigns is possible via three options: filtering, importing or selection.
Our comprehensive filtering offers over 10 different filters so you can target the right customers.
Targeted Campaigns
Valuation images are requested from customers and reviewed before the appointment.
Hands-Off Valuations
Quality & Compliance
Calls are recorded, transcribed and analysed so that they can be scored against your quality and compliance targets.
Security
We process large volumes of data with a strong commitment to security, ensuring the integrity of your information, and abide by GDPR, SOC-2 & ISO 27001 encryption standards.
Standards
With recent server enhancements, our platform is now faster and more efficient than ever before. We regularly release new features based on user feedback.
Let’s Talk
Let us help with your customer management. Communication services are included in our ReForm product.
Want to DIY?
Enhance your customer interactions by using our in-house app. Visit SaaS to see how your call centre can benefit from ReNew.